CHAMP LOGISTICS – FROM START TO FINISH
Champ Logistics, Inc. treats your freight as if it were our own.  The following outline will take you through the exact procedures we apply as soon as an order gets to us.  Please call if you have any questions, or contact us by clicking here:  loads@champlogistics.com.

INITIAL CALL: 
              We review the order to confirm dates of pick-up and delivery; any special loading and unloading requests; pick-up and receiving destination; specific temperatures by product to ensure compatibility.
THEN….
              We assign a carrier to your order ONLY after reviewing the type of load.
AFTER THIS..
              We will then check product specifications, including weights and total pallet counts in order to make sure the order is not too large for the trailer or over weight.  We will let you know immediately if there is a problem and then offer our assistance and expertise to correct it.
BEFORE THE ORDER IS RELEASED…….

• Champ Logistics, Inc. will double-check and cross-reference delivery purchase order numbers.
• Verify pick up numbers and corresponding product counts with the loading facility.
• Verify location of loading facility.
• Get detailed driving directions. 
• Verify shipping hours, appointment requirements &/or policies
• Update the cooler of any changes to confirmed time commitments. 
• Determine at which location a temperature recording instrument will placed on the load.
• Confirm with the carrier the truck status, location, and driver phone number.

 

Dispatch
Dispatch consists of two phases:
First, we give the driver the load information we obtained during the pre-dispatch stage. The driver will receive a fax or an e-mail detailing this information. At this point the driver calls to confirm that he or she has received the fax and we review it together before the loading procedure begins.
Second, a conversation is held with the driver as this is our key opportunity to emphasize the importance of communication.  We convey to our drivers that the loading stage is critical and that any errors at this point could have serious consequences.  To avoid costly errors, we make clear to our drivers that with careful, complete communication between the dispatchers and the drivers, negative situations can be avoided.
Listed below are some examples of basic instructions given to the driver:

• They are to call dispatch if the ETA at a scheduled pick up is different than discussed during the dispatch stage.
• If product counts, product type, pick up numbers, customer PO numbers are different from dispatch they are to call and let us know.
• Pulp the product prior to putting it on the truck to assure that it has been cooled to proper temperature range.
• Notate and report any problems that may contribute to product damage such as torn or bent boxes, product stacked incorrectly on a pallet, questionable loading patterns (i.e. blocked air flow.)
• Call dispatch to report late arrivals and/or departures at and from a particular cooler so that the dispatchers can continually update the remaining shippers on approximate ETA.
• If iced product is loading with dry boxes, take preventative action to protect the dry boxes.
• Report any event or circumstance that alters the loading process to the degree that the delivery schedule is threatened.

Post Dispatch/Pick up phase
With the detailed dispatch and the instructions discussed in the above schedule, the driver begins making the pick-ups. If we complete the first two phases of our plan successfully, this phase usually involves routine monitoring of the loading process.  
The level of monitoring is the only element that varies from load to load. Some of the factors that determine how closely we watch the process are as follows:  new carrier, new driver, tight delivery schedule, unusual or sensitive product etc.

In Route
We recognize that load location is probably one of the most important pieces of information that we can provide to our customers.  
Each of our customers has their own set of check call requirements. We set up our program based on their individual requests.
On loads where there has not been a loading problem and the delivery schedule is routine, our drivers make a morning check call to report their location. Many of our carriers utilize Qual Com, Nextel or other GPS services.
Additional check calls or location reports may be necessary if something has or may affect the delivery schedule.
Delivery
At the time of dispatch, we give the driver instructions regarding the delivery. It is our experience that drivers who are made aware of potential delivery issues at the time of loading seem to take more of an interest in the unloading process. This has effectively reduced the number of problems that we encounter at the time of delivery. Further, post delivery issues are resolved at this point. 
Besides the normal delivery information such as location, appointment time, phone numbers, delivery numbers etc, we advise the driver to do the following:

• Be present on the unloading dock to watch the lumpers remove the product from the trailer.
• Be with the receiver/inspector when the product counts, product type and in some cases, pulp temperatures are taken.
• Take control of, or at a minimum keep track of who has the temperature recording instrument.
• Check the signed bills of lading to make sure the information written at the time of unloading is accurate and complete.
• Immediately call the dispatcher to report any problem such as shorts, damages or refused product for poor quality. The dispatcher will then advise the driver in regards to whether the situation requires the truck to stay on site.

 

PLEASE CALL US AT 831-728-1500 OR USE OUR CONTACT LINK TO REQUEST A QUOTE TODAY~